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Workplace Culture: This Week’s Culture Killer

Culture KillerA culture killer is what ruins workplace culture in spite of your every effort.  When we were researching our new book, Happy to Work Here: understanding and improving the culture at work, we came to the conclusion that some toxic cultural behavior was the result of people adhering to certain unspoken rules. These rules are unspoken because they are, frankly, unspeakable. But despite the fact that you never hear anybody say them out loud, they can do considerable damage to your workplace culture.  it’s  these unspeakable unspoken rules that we refer to as “culture killers.”

Over the next few months we’ll be publishing here some of the culture killers from our book plus some additional one we’ve discovered since.  Come back here for a new culture killer every week.

The toxic rules and govern an organization can be fatal to healthy culture, but they are, paradoxially, some of the easiest things to fix. Each one is a clear indicator of actionable culture improvement. Once you identify a toxic, unspoken rule, repealing it can be as simple as bringing it into the light of day. When you say the rule out loud, the damage it can do will be readily apparent, as will the work needed to make it go away.

This week’s Unspoken Rule is the one that enables:

A Day Without Lunch

If you’ve been employed for more than about fifteen years, you have probably observed the same change we’ve seen in attitudes toward lunch.  Before this time, lunch with workmates was so common that it was essentially a norm.  And since?  Since then companies have bifurcated, some making a huge fuss over the value of lunch with co-workers, while others have seen the phenomenon almost disappear. 

First the fuss-makers:  You don’t have to work for a high-flier company to become aware that some of them have elaborate cafeterias, multiple serving stations with different menu options: Chinese, Thai, barbecue, made-to-order sandwich and burger stations, carveries and elaborate desserts. Some have free food and optional table service, outdoor lunch spots, and espresso bars.  Do an internet search for “best companies for lunch” to see some mouth-watering possibilities, and not just in Silicon Valley.   The message these companies are sending is that lunch with your colleagues is clearly something to be encouraged, that it’s completely consistent with the organizations’ goals.

The other side of the coin is organizations where lunch is most times taken alone at a desk.  The cover story for this varies, but the end result is the same. Sometimes people say they are too busy to take a lunch break; sometimes people feel guilty if they take a lunch break and their colleagues don’t; some people feel that doing menial tasks while eating lunch at their desks is the same as taking a break.

Whatever the thinking, the result is people eat at their desks and keep on working. This despite laws in most countries that mandate that employees take a break, and despite most managers understanding the benefit of employees taking a break with their colleagues. And yet they don’t, even in organizations that aren’t busy at all. 

The unspoken rule in these companies is:

Lunch with colleagues is a luxury to be indulged in only when time permits (and time never permits).

What’s saddest about this is that lunch with colleagues is a culture-building experience.  It’s over lunch that you learn that Arlene’s son has just won a scholarship, that Larry has a quirky sense of humor, or that others (not just you) are uneasy about the coming expansion plan.  If there’s a difficult relationship with a peer organization, you learn who the players are and how to deal with each one. None of this happens in a lunchless culture. Whatever the willingness to trust was before lunch it may be higher after. Teams that take lunch together are much more likely to be trusting and familial.

To end on an optimistic note: the trend toward lunchlessness has been successfully resisted in both France and Italy.

You must have a story or two about the cultures, good and bad, that you’ve encountered, either in your present work or in your past.  Have you been fortunate enough to see wonderful workplace culture in action, and to what do you attribute it?  Or do have an unspoken rule damaging your culture?  If so, what do you suppose was its cause? Tell us about it: cultureproject@systemsguild.com

NEWS

Tom DeMarco’s speculative novel, The One-Way Time Traveler, now available in audiobook in addition to paperback and ebook.  Time traveler John Donegal is thrust forward into  a matriarchal future, and he can’t go back again.  Worse still the great love of his life, Jill is left behind.  Any chance of a happy ending here?  (Don’t bet against Jill.)

Neue und erweiterte Auflage 2 jetzt verfügbar. Adrenalin-Junkies und Formular-Zombies: Typisches Verhalten in Projekten. Hardback Amazon.de

How workplace culture affects workplace performance:  We know they’re linked, but now we know a bit more about how and why: Article by Suzanne and James Robertson in Modern Analyst.

Happy to Work Here. A practical guide to understanding and improving your workplace culture. Available in paperback and Kindle.  amazon.com   amazon.co.uk

The German edition of Happy to Work Here: Betriebsklima verstehen und verbessern has been published by Hanser. Hardback at amazon.de

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