“One of my most depressing training experiences happened when one of my students upon entering the room, went immediately to the back of the classroom. I always ask everybody why they are there and what do they want from the course.  This particular student told me that he had no interest at all in the course; he was attending because his manager told him to be there. It turned out that the compensation scheme at this organization awarded managers brownie points for training their staff, but it didn’t matter whether the training was applicable to the job or not.” — James Robertson

This student had inadvertently revealed one his organization’s unspoken rules:

Pretend to be interested in your staff’s personal development; it can be rewarding to you.

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